Germany - Free standard delivery on all orders over €25. Allow 2-4 working days for shipping. All orders sent via Tracked Service. (No click and collect service available).

Rest of EU:

Free shipping thresholds vary per country. Select the appropriate country you wish to ship to in the country selector dropdown menu (top right), this will then allow you to see the correct free shipping level for your selected country.

Please allow approximately 1 week for any orders shipped to the EU.

Rest of the World (non-EU destinations)

For all non-E.U countries and the rest of the world. Please allow up to 2 weeks for shipping.

There is a maximum weight limit of 8kg per order. 

UK Orders (excluding Ireland)

For UK orders please visit the naissance.com online shop.

International Shipping to Rest of the World - Australia - New Zealand - United States - Canada

Please allow between 2-4 weeks for any orders shipped to these destinations (rest of the world). 

There is a maximum weight limit of 8kg per order. 

Formula Botanica Starter Kit

The Formula Botanica Starter kit is available for delivery to the majority of major countries, please check the product page  for a full list of available delivery countries

Can I return/cancel my order?

You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infoeu@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.